REFUNDS, RETURNS OR EXCHANGES
Our goal is to make your ordering process as efficient as possible, and to have all of our customers to be pleased with their purchases and completely satisfied with their relationship with us.
Lifestyles Distribution has a No Hassle Return Policy; as long as you contact us back within 30 days of sale, we will take the product back.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Gift cards, downloadable software products may not be returned, and we do not accept returns of products that are intimate health/personal care items or sanitary goods, hazardous materials, or flammable liquids or gases.
If 30 days have gone by since your purchase, unfortunately we cannot accept a return and offer you a refund or exchange.
REFUNDS, RETURNS & EXCHANGES – PROCEDURE(S)
Should you ever buy anything from us with which you are not completely satisfied, you may return it to us for a full refund of your purchase price.
Please call our customer support line at 781-385-5300 email firstname.lastname@example.org with this subject line: "Return Authorization Request - [your order number]" and we will reply with a Return Authorization Number that you will use to send the product back.
Once you have obtained a Return Authorization Number from our support team, ship back the product(s) in the original box(es), exactly as it was delivered, to the return address below. Include a copy of your receipt, the RA number and the reason for the return. Please send returns along with your RA number and a copy of your receipt to:
Lifestyles Distribution, LLC
Attention: Orders & Returns
99 Felton Street, Rear
Waltham, MA 02453
Lifestyles Distribution recommends delivering the product to us in person, or shipping returned product by USPS, UPS or FedEx with tracking, as risk of loss in shipping the returned product shall be borne solely by the Customer. If returned product is not received at the Lifestyles distribution center in Waltham, MA, it is the responsibility of the Customer to trace the shipment and no credit will be applied. For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy any product(s) from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with issues that you may encounter.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item(s) and will notify you of the approval or rejection of any refund, if requested.
If a refund is requested and approved, then your refund will be processed, and a credit will automatically be applied to your account, credit card or original method of payment, within 30 days from our receipt of your request. If you have requested replacement product, we will contact you to discuss potential replacement product(s).
LATE OR MISSING REFUNDS (if applicable)
If you expected to receive a refund but have not received it yet, please check your bank account again to be sure it has not arrived. Then, contact your credit card issuer, since it may take some time before your refund is officially posted. Finally, contact your bank and ask them to check. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us at email@example.com or call us at 781-385-5300.